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Announcements

Mission Statement

The IT Service Desk @ Knowledge Commons provides convenient access to hands-on IT help for all Penn State students, faculty, and staff.

Location

IT Service Desk @ Knowledge Commons
Room W130A, Pattee Library
814-865-HELP (4357)

Fall/Spring Hours

Monday - Friday: 8:00 am - 12:00 am
Saturday and Sunday: 10:00 am - 12:00 am

Winter Break Hours:
The Service Desk will be closed from December 20th - January 4th.
Operations will resume on Monday, January 5th. Our hours for the break are listed below.

Monday, January 5: 8:00 am - 7:00 pm
Tuesday, January 6: 8:00 am - 7:00 pm
Wednesday, January 7: 8:00 am - 7:00 pm
Thursday, January 8: 8:00 am - 7:00 pm
Friday, January 9: 8:00 am - 7:00 pm
Saturday, January 10: 12:00 pm - 5:00 pm
Sunday, January 11: 10:00 am - 9:00 pm

Services Offerings

  • On campus wireless connectivity for laptops and mobile devices
  • Hardware diagnostics & installation support
  • Assistance with data transfer and backup
  • Software installation and troubleshooting
  • Virus/Spyware detection and removal